Modern Hotel Security Analysis of emergency response capabilities
Currently a large Hotel Security mode of operation (program), most of the economic system is in use prior to the transition rules and regulations as the main model, specification and thoughtful but tedious repetition and lack of operability, a set of maintaining the Wan change process, the face of a complicated social order situation, has been a real challenge. In recent years, the high incidence of the hotel, incidence features twist-lock from breaking into the extensive use of computer intrusion crime sets lie funds high-tech, high intelligence crime, and robbery, kidnapping, bombing and sudden violent crimes. Changing face of law and order situation, the hotel safety and security equipment to the response from the organization, has lagged far behind.
On the surface, the case exposed the hotel security measures and means to prevent the poor, but it is on the deep structure defects caused by loopholes in some of the hotel security department security department functions and modalities, not yet out of the old administrative system. Hotel in a foreign country, a good security manager honorary title is: "Security experts", their authority and status can even affect the decision-making, General Manager, see the hotel's general security department key. Hotel status and functions of the security sector must be converted as soon as possible, only by strengthening the security sector of modern hotel management, to improve emergency response capabilities, in order to adapt to the increasingly severe security environment and the hotel security management.
First, the emergency response capabilities
Emergency response, is in the unexpected events in an instinctive and primitive state of performance, is to maintain a basic way of life. If you look at the door before going to sleep without a good look around and cross the road, etc., is in the use of the instinct of survival skills. But with this basic approach would not be a preparedness to emergency response capacity of the hotel security personnel should be established on the basis of the following qualities.
1, the psychological qualities.
Completely abandon the old idea of the quality of place with the psychological selection mode (thinking only of the psychological quality of a supplement and adjust from time to time, but can not substitute), as follows:
1), overcome fatigue, tired of the monotonous work of the irritable feeling;
2), can overcome the imbalance of money and have a sense of luxury;
3), can be quickly restored to adjust grievances generated by a sense of injustice;
4), in natural and man-made disasters quickly overcome fear.
2, the selection method
1) Interview - Understanding the quality of their state of mind and language skills;
2), written - Kam word with handwriting character traits was measured;
3), the trial - in practice observed.
3, prepared
Security personnel wear uniforms from the first minute, you should enter "in perpetuity, immersive abyss" state of mind. Classes before the work instructions and to encourage self-confidence adjustment is particularly important. On the contrary, groundless accusations and criticisms of their day's work only psychological pressure, resulting in abnormal state of mind.
4, the quality of skills
Through systematic training, to master a variety of emergency rescue mode; fire fighting and evacuation scene, crime scene protection and traffic control, rescue the wounded general skills, and predictability and control of things, more is a good essential quality of security personnel.
5, ability and quality
Means in everyday life show observation, memory, thinking and other inductive sense. Ability and quality from the training. Training: mainly for "criminal behavior", including the master and identify the identity of all kinds of guests, accent, occupation, come and go the direction of the Xianzarenyuan classification, incidence from easy to find the location and time of the special law of induction investigation, and so on. Police work "anti-pickpocketing" business in the discovery, identification and other skills, is one required course.
Second, the sudden and emergency response - not a common mode
Boxer to teach boxing, will first teach you a routine, the first punch after kick ...... However, in accordance with routine practice, if you go to fight, to lose. Because there are a martial arts jargon, is called the "indiscriminate use of the whole school." An emergency procedure as a routine, before the incident must not mechanically, but to "the whole learning and use."
One day in August 1998 at 4 pm, the county Public Security Bureau arrested three police officers looting a culprit as "colleagues" in the name into the Yichang International Hotel occupancy, room 14 floor and after it Tushen , criminals who are not prepared to take advantage of the trial when the broken windows suddenly jumped, immediately fell in between the chiller and killed podium. International Hotel is located in the city's downtown, the city's landmark high-rise buildings, the move will cause any major public concern. Upon receiving the hotel security staff after the alarm has taken the following measures:
1, to the scene to verify the identity of falls (found with handcuffs), while in the shelter guard spot and sent the body to be covered, to avoid the attention of people across the upstairs;
2, the sending of the identity of the falls screening room staff and be controlled;
3, to the local public security organs, and invited the public security organs in the way of plain-clothes police;
4, sent to guide police in the hotel parking lot to enter the underground car park;
5, the entrance to discourage onlookers who are not only the main channel of internal control, all of the busybodies of the question to "film" of the caliber stall;
6, the coordination with public security organs will be on-site investigation is scheduled to begin at 22 o'clock at night;
7, for the young and inexperienced security officers the characteristics of key members of the chosen spot in the field training, the survey is designed after the disposal of the body: from binding to the channel unloading bagging method, accurate to each person's specific stations;
8, 23, the investigation ended, Security disposal personnel to enter the scene, while off-related floor lighting, disposal personnel began the program scheduled for disposal;
9, according to the scheduled time (25 minutes) will be transported to the body from a closed channel B1 underground parking lot, onto the waiting in the car, while Housekeeping quickly enter the site to be washed on-site engineering department immediately crashed the glass will be replaced . Closely throughout the planning process, action in an orderly, even 14 floor guests failed to find, but did not affect the hotel's normal business activities.
More of this extremely rare cases, no experience can learn, not a single program can include only the quality of the accumulation of daily emergency training results. Relying on the program but the program is beyond the emergency response capacity and skills of the highest level.
Third, we are far from a disaster
When people from television, newspapers and other media that typhoons, earthquakes, fires and other disaster scene, everyone in the heart of Enron secretly glad that they exist, this is the most common human psychological condition. But a good director should have the security of smart reverse way of thinking, good at the lessons of others into their own experience, will become yesterday's disaster today's alarm.
- When you see a hotel fire, the first time should expect to hidden hotel, the second time to respond to possible hidden parts of a comprehensive sort;
- When to know when a case of poisoning occur, should first think about their kitchen, warehouse and stock identity of the persons background, is also what insecurity;
- When you learn that credit fraud occurred in a hotel, you never let it be repeated in your hotel the second time.
Western has a proverb: throw the first wrestle in one place is not careful, the second fall in the same place is a fool wrestle, wrestle the third fall and that is an idiot. A cigarette, a deterioration of food, not off a good valve, may lead to unpredictable emergencies. Precautionary far better than the performance of emergency response capability, in case someone else will happen at any time on your side, not far from us may be a disaster.
| Updated:2011.11.25 Source: Clicks:1681
